Terms and Conditions

Website: https://cmacewheeleu.com/
Company Name: Guangzhou Mulin Network Technology Co., LTD (广州沐林网络科技有限公司)
Email: support@cmacewheeleu.com
Registered Address: Room 230, 4th Floor, Room 405, No. 19 (Building 1), Guangsheng Road, Nansha Street, Nansha District, Guangzhou, China

1. Introduction

Welcome to cmacewheeleu.com. These Terms and Conditions govern your use of our website and the purchase of electric bikes (“e-bikes”) and related products. By accessing or using this website, you agree to be bound by these terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent.
  • You have the legal capacity to enter into binding agreements.

3. Products and Services

We specialize in the sale of electric bicycles and related accessories across European countries.

  • All product descriptions, images, and specifications are provided for informational purposes.
  • We reserve the right to modify or discontinue products without prior notice.

4. Pricing and Payments

  • All prices are listed in EUR (€) unless otherwise specified.
  • Prices may include or exclude VAT depending on your location within Europe.
  • We reserve the right to change prices at any time without notice.
  • Payment must be completed through the available payment methods on the website.

5. Order Acceptance

  • After placing an order, you will receive an order confirmation email.
  • This confirmation does not guarantee acceptance of the order.
  • We reserve the right to cancel or refuse any order due to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent activity

6. Shipping and Delivery

  • We ship to all European countries.
  • Delivery times vary depending on destination and logistics conditions.
  • Customers are responsible for providing accurate shipping information.
  • Any customs duties, import taxes, or additional charges are the responsibility of the customer unless otherwise stated.

7. Returns and Refunds

  • Customers may request a return within a specified period (e.g., 14 days) after receiving the product, subject to EU consumer laws.
  • Products must be unused and in original packaging.
  • Refunds will be processed after inspection of returned items.
  • Shipping costs for returns may be borne by the customer unless the product is defective or incorrect.

8. Warranty

  • Our e-bikes come with a limited warranty covering manufacturing defects.
  • The warranty does not cover:
    • Misuse or improper handling
    • Unauthorized modifications
    • Normal wear and tear

9. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality
  • Provide false or misleading information

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Guangzhou Mulin Network Technology Co., LTD and is protected by intellectual property laws.

11. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our maximum liability shall not exceed the amount paid for the product.

12. Data Protection and Privacy

  • We are committed to protecting your personal data in accordance with applicable data protection laws (including GDPR where applicable).
  • Please refer to our Privacy Policy for detailed information.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with applicable international trade laws and, where applicable, the laws of the European Union.

14. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

15. Contact Information

For any questions or concerns, please contact us:

  • Email: support@cmacewheeleu.com
  • Address: Room 230, 4th Floor, Room 405, No. 19 (Building 1), Guangsheng Road, Nansha Street, Nansha District, Guangzhou, China

16. Acceptance of Terms

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.