Website: https://cmacewheeleu.com/
Company Name: Guangzhou Mulin Network Technology Co., LTD (广州沐林网络科技有限公司)
Email: support@cmacewheeleu.com
Registered Address: Room 230, 4th Floor, Room 405, No. 19 (Building 1), Guangsheng Road, Nansha Street, Nansha District, Guangzhou, China

1. Overview

At cmacewheeleu.com, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines your rights and our procedures for returns, replacements, and refunds for all orders shipped across European countries.

2. Return Eligibility

You may request a return if:

  • The request is made within 14 days of receiving the product (in accordance with EU consumer protection laws).
  • The product is unused, undamaged, and in its original packaging.
  • You provide proof of purchase (order number or receipt).

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered by the customer
  • Items without original packaging or missing accessories
  • Customized or special-order products
  • Consumable parts (e.g., batteries if damaged due to misuse)

4. Return Process

To initiate a return:

  1. Contact us at support@cmacewheeleu.com within 14 days of delivery.
  2. Provide your order number and reason for return.
  3. Our support team will review your request and provide return instructions.
  4. Ship the product to the provided return address.

⚠️ Do not return products without prior approval, as they may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The wrong item was delivered
  • We recommend using a trackable shipping service.
  • We are not responsible for lost or damaged return shipments.

6. Inspection and Approval

Once we receive your returned item:

  • We will inspect it within 3–7 business days
  • You will be notified of the approval or rejection of your refund

7. Refunds

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

8. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect items received

If you need an exchange, please contact us via email.

9. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos or videos as proof
  • We will arrange a replacement or refund at no additional cost

10. Order Cancellation

  • Orders can be canceled before shipment for a full refund
  • Once the product has been shipped, cancellation is not possible, and the return process must be followed

11. EU Consumer Rights

Customers within the European Union are entitled to a 14-day withdrawal period without providing any reason, in accordance with EU consumer protection regulations.

12. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at support@cmacewheeleu.com

13. Contact Information

For all return and refund inquiries:

  • Email: support@cmacewheeleu.com
  • Address: Room 230, 4th Floor, Room 405, No. 19 (Building 1), Guangsheng Road, Nansha Street, Nansha District, Guangzhou, China

14. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting on the website.

15. Acceptance

By purchasing from cmacewheeleu.com, you agree to this Return & Refund Policy.